Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Open and maintain customer accounts by accurately recording all account information
• Manage inbound partner and customer emails, ensuring timely responses within 24 hours
• Educate customers on cannabis product types, usage guidelines, and promotional opportunities

Qualifications & Requirements

• High school diploma or equivalent (GED)
• 3-5 years of experience in customer service or a related support environment
• Proficiency in tools such as HubSpot and inventory/order management platforms
• Familiarity with cannabis products and basic compliance guidelines preferred
• Background check required