Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (Level Provider).

Key Responsibilities

• Provide information, service, and assistance in response to customer inquiries
• Accept calls professionally, determine the nature of inquiries, and take appropriate actions
• Meet quality performance standards and ensure follow-up actions are completed

Required Qualifications

• Minimum High School diploma or equivalent; two years of college education preferred
• 2-3 years of proven work experience with customer contact preferred
• Experience in the hospitality, healthcare, or pharmaceutical industry
• Bilingual skills are a plus
• Ability to work autonomously in a virtual environment