Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative for the Medicare Member Help Team.

Key Responsibilities

• Identify and assess customers' needs to achieve satisfaction in accordance with First Call Resolution goals
• Document interactions with members and providers to track contact reasons and trending issues
• Handle member complaints, provide appropriate solutions, and ensure follow-up for resolution

Required Qualifications

• High school diploma required; bachelor's degree preferred
• Ability to complete a 10-12 week training class and demonstrate proficiency
• Strong interpersonal and organizational skills in a fast-paced environment
• Customer-focused professionalism with Medicare knowledge strongly preferred
• Call center experience and proficiency in Microsoft Office products strongly preferred