Customer Service Representative

Job Summary

A company is looking for a Customer Service Call Center Representative.

Key Responsibilities

• Handle customer service inquiries and transactions independently across multiple channels
• Provide one-call resolution by addressing customer issues and advocating for repeat issues
• Identify opportunities for cross-selling and assist in retaining customers who wish to cancel services

Required Qualifications

• High School Diploma or GED (accredited)
• 1 year of previous customer service experience
• Ability to work in a fast-paced, high-volume environment
• Willingness to participate in cross-training with other departments
• Bilingual in Spanish is a plus