Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative responsible for handling customer inquiries and resolving issues.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat
• Resolve customer issues in a timely and efficient manner while documenting interactions in the CRM
• Continuously improve knowledge of products and services through training and collaboration with other departments

Required Qualifications

• Previous customer service experience or equivalent
• Proficient in using computers and various software applications
• Knowledge and experience with a CRM preferred