Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide support and ensure first call resolution for customers.

Key Responsibilities

• Provide inbound and outbound customer service support, ensuring accurate and timely information delivery
• Conduct research, resolve issues, and document member interactions effectively
• Handle sensitive information while adhering to Personal Protected Information (PPI) requirements

Required Qualifications, Training, and Education

• High School Diploma or GED
• Two years of customer service experience in related fields
• Demonstrated experience with Microsoft Office Suite or equivalent software
• Ability to adapt communication style to various audiences
• Two years of college coursework or three years of relevant work experience