Customer Service Representative

Job Summary

A company is looking for a Renewals Specialist to manage client renewals and maintain account accuracy in a remote setting.

Key Responsibilities

• Manage a portfolio of accounts scheduled for renewal and proactively engage customers to secure renewals
• Generate renewal agreements with accurate pricing and coordinate with internal stakeholders for discrepancies
• Collaborate with Customer Success Managers and Accounts Receivable to address pricing approvals and outstanding balances

Required Qualifications

• 2+ years of customer service, account management, or retention experience preferred
• Proficiency with CRM systems and Microsoft Excel
• Highly organized with the ability to manage multiple accounts and deadlines
• Experience discussing pricing and handling negotiations