Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Medicare Member Help Team.

Key Responsibilities

• Identify and assess customers' needs to achieve satisfaction in accordance with FCR goals
• Document interactions with members and providers to track contact reasons and trending issues
• Handle member complaints, providing appropriate solutions and ensuring resolution follow-up

Required Qualifications

• High school diploma required; bachelor's degree preferred
• Ability to complete a 10-12 week training class and demonstrate proficiency
• Computer skills required, with strong proficiency in Microsoft Office products preferred
• Customer-focused professionalism and Medicare knowledge strongly preferred
• Schedule flexibility during business hours, including the ability to work one late night and one weekend day