Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative I to support their nationwide network of agents.

Key Responsibilities

• Provide customer service and policy support to agents and carriers through various communication channels
• Research and resolve customer inquiries while maintaining service standards and documenting interactions
• Collaborate with team members to ensure timely completion of work and assist in process improvement

Required Qualifications

• High school diploma or equivalent
• Proficiency in Microsoft Office and ability to navigate multiple systems
• Self-motivated and organized with the ability to manage tasks independently
• Ability to troubleshoot basic equipment issues
• Experience in commercial insurance or customer service is a plus, but not required