Customer Service Representative

Job Summary

A company is looking for a Contact Center - Customer Service Representative.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or social media channels
• Document all customer interactions accurately in the CRM system
• Assist customers in troubleshooting technical issues and collaborate with team members to resolve complex matters

Required Qualifications

• High School Diploma
• Customer-focused attitude with a genuine desire to assist
• Adaptability and ability to learn quickly
• Technical proficiency with basic knowledge of relevant software and systems
• Willingness to stay updated and grow professionally