Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Provide friendly and efficient service to customers via phone, email, and written correspondence
• Verify customer understanding of loan servicing and provide accurate information to resolve issues
• Participate in activities to improve customer satisfaction and stay current on industry regulations

Required Qualifications

• Bilingual in Spanish is preferred
• High school diploma or equivalent preferred, with a minimum of two years in high volume customer service roles
• Prior experience in consumer/mortgage lending or banking is strongly preferred
• Ability to work in a fast-paced, metrics-driven environment
• Proficiency with data entry and Microsoft Office applications required