Customer Service Representative

Job Summary

A company is looking for a Customer Intake / Customer Service Representative (CIR/CSR I-III) to work in a collaborative call center environment.

Key Responsibilities

• Communicate effectively with healthcare professionals and customers via phone, email, and chat
• Maintain accurate records of customer interactions and ensure compliance with HIPAA regulations
• Resolve customer issues and assess needs to achieve satisfaction while meeting team targets

Required Qualifications

• High school diploma or GED required
• One or more years of call center experience preferred
• Proficiency in handling customer inquiries and providing support
• Knowledge of medical supply products is beneficial
• Ability to sit for extended periods while working at a computer station