Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to deliver exceptional service in a fast-paced call center environment.

Key Responsibilities

• Respond to inbound calls and chats, providing accurate information on policies and resolving client inquiries
• Process tasks related to policy updates, cancellations, and endorsements efficiently
• Collaborate with team members to improve workflows and participate in training sessions

Required Qualifications

• Two years of agency experience in Personal Lines insurance or equivalent education and experience
• Knowledge of Property/Casualty Insurance operations preferred
• Proficiency with insurance systems and standard office software
• Active 2-20 or 4-40 license, or industry designation such as CPCU or CIC preferred
• Ability to manage multiple tasks and maintain productivity without direct supervision