Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to join their team.

Key Responsibilities

• Answer incoming calls and resolve customer inquiries, complaints, and requests
• Utilize automated systems for data entry and information retrieval while adhering to policies and procedures
• Interact with external partners and verify healthcare services for payment facilitation

Required Qualifications

• High School diploma or equivalent
• Minimum of two years of customer service experience
• Knowledge of medical terminology is preferred
• Familiarity with the health insurance industry is advantageous
• Bilingual Spanish-English is a plus