Customer Service Representative

Job Summary

A company is looking for a SBO Customer Service Rep.

Key Responsibilities

• Respond to patient inquiries regarding billing for hospital and physician accounts through various communication channels
• Access relevant databases to assist in resolving patient inquiries and process patient correspondence
• Document actions taken in the billing system and complete daily statistic summary reports

Required Qualifications

• High School Diploma
• Three years of relevant work experience, including telephone customer service
• Knowledge of third-party insurance and medical terminology
• Computer skills and excellent customer service abilities
• Ability to effectively interact with the public and healthcare professionals