Customer Service Representative

Job Summary

A company is looking for a Customer Services Representative to handle patient inquiries regarding billing for hospital and physician accounts.

Key Responsibilities

• Responds to patient inquiries via multiple communication channels and accesses the billing system for resolution
• Processes patient correspondence and manages walk-in inquiries on-site
• Documents actions taken in the billing system and completes daily statistic summary reports

Required Qualifications

• High School Diploma
• Three years of relevant work experience, including telephone customer service
• Knowledge of third-party insurance and medical terminology
• Demonstrated ability to effectively interact with the public and medical professionals
• Computer skills and excellent customer service skills