Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to manage customer communications and inquiries in a remote setting.

Key Responsibilities

• Process incoming orders and return requests with accuracy
• Collaborate with Sales to ensure timely order data entry
• Provide exceptional customer service by addressing inquiries through various communication channels

Required Qualifications

• High School diploma or GED required; Associate's Degree preferred
• At least 2 years of prior experience in a customer service environment
• 1+ year of experience handling inbound and outbound customer calls
• Familiarity with Salesforce and Microsoft Excel
• Ability to work in a fast-paced environment and manage time effectively