Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Handle inbound calls from members and medical providers
• Adjust claims accurately and address customer needs empathetically
• Update customer files and communicate effectively with teams

Required Qualifications

• High School diploma with some college or business school education preferred
• Experience in a high-volume call center and claims inquiry procedures
• Basic computer operations knowledge and intermediate proficiency in Microsoft Office
• General knowledge of HIPAA Confidentiality laws
• Previous experience in a physician's office, group practice, clinic, or hospital-based practices