Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Provide one-on-one customer service support to patients via telephone
• Document patient interactions and maintain accurate demographic information in electronic medical records
• Manage high call volumes and ensure adherence to HIPAA and organizational policies

Required Qualifications

• 1+ years of experience in healthcare, sales, or customer service, preferably in a contact center
• Experience in a medical or healthcare environment is preferred
• Proficient in Microsoft Office Suite and technology applications
• Ability to handle confidential information and work in a fast-paced call center environment
• Must have a private HIPAA compliant workspace and reliable internet access