Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (Home Learning).

Key Responsibilities

• Respond to customer inquiries via calls, emails, and other direct contacts in a timely manner
• Provide tailored guidance to homeschooling families and resolve their concerns
• Utilize multiple CRM systems to assist customers effectively

Required Qualifications

• High School Diploma or equivalent with at least 1 year of customer service experience
• Familiarity with CRM systems is a plus
• Ability to work during the mandatory peak period of August 1 - September 30
• Experience in Microsoft Office (Outlook, Excel, Word)
• Dedication to delivering exceptional service and handling customer issues with care