Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to support homeowners with mortgage servicing questions.

Key Responsibilities of the Customer Service Representative:

• Support borrowers by addressing questions related to escrow, payments, loan maintenance, and general mortgage servicing needs
• Deliver consistent service within a regulated contact center environment, adhering to performance metrics
• Navigate multiple computer systems to research information, document details, and complete actions while engaging with borrowers

Qualifications and Skills for the Customer Service Representative:

• Background in call center support, mortgage servicing, or financial services is strongly valued
• High level of computer proficiency, including multitasking across several platforms and tools
• Ability to stay composed under pressure and manage difficult conversations
• Reliable internet connection with a minimum download speed of 25 Mbps