Customer Service Representative

Job Summary

A company is looking for Customer Service Representatives to support incoming borrower questions and enhance customer experience.

Key Responsibilities of the Customer Service Representatives:

• Support inbound borrower calls by understanding needs and providing solutions or directing callers appropriately
• Deliver a positive customer experience while improving overall satisfaction and retention
• Manage targeted outbound campaigns using prepared scripts to introduce services and encourage engagement

Qualifications and Skills for the Customer Service Representatives:

• Previous success in both inbound and outbound customer support roles, ideally in service-driven environments
• Experience in banking, mortgage, student loan services, or telecom is strongly preferred; related insurance experience is acceptable
• A customer-focused mindset with the ability to maintain professionalism and clarity during calls
• Comfort working in a structured call center environment and meeting productivity goals