Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Engage with customers through outbound calls and email communication
• Gather customer information related to financial situations and goals
• Educate customers and loan officers about the mortgage loan process

Required Qualifications

• 1-2 years of customer service, call center, or sales experience
• Proficiency with Microsoft Office programs such as Word, Excel, and Outlook
• High School Diploma or equivalent; some college preferred
• Experience in the mortgage or real estate industry preferred
• Passionate about helping customers achieve financial goals