Customer Service Representative

This job has been removed

Location: Remote

Compensation: Hourly

Reviewed: Wed, Mar 18, 2026

This job expires in: 6 days

Job Category: Customer Service

Employment Status: Independent Contractor

Employer Type: Staffing Agency

Career Level: Experienced

Job Summary

A company is looking for a Customer Service Representative II to support their professional affiliate program.

Key Responsibilities:

Serve as the first point of contact for the Better Connect hotline, managing inbound inquiries
Provide real-time troubleshooting and support for non-technical professional users
Efficiently resolve support tickets using CRM tools and document recurring issues for insights

Qualifications:

2+ years of experience in technical customer support or a B2B service environment
Experience in the beauty, aesthetic medical, pharma, or skincare sectors is desirable
Strong aptitude for navigating software platforms and explaining processes over the phone
Experience with CRM or ticketing systems such as Salesforce, ServiceNow, or Zendesk
Ability to provide premium, white-glove service to healthcare professionals and sales reps

COMPLETE JOB DESCRIPTION

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