Customer Service Representative

Job Summary

A company is looking for a Contact Center - Customer Service Representative.

Key Responsibilities

• Responds to telephone inquiries from policyholders, beneficiaries, and providers regarding insurance policies
• Researches company records to provide accurate information on insurance questions and maintains a working knowledge of all company products
• Initiates and completes necessary clerical tasks and ensures compliance with privacy regulations

Required Qualifications

• High school diploma or GED; six months related call center experience preferred
• Ability to work independently and remotely, with a reliable internet connection
• Must pass background screening and drug tests
• Typing speed of 30 wpm with 95% accuracy
• Preferred: Associate's degree and experience in Long Term Care Insurance