Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (Chat & Email Support) who can assist customers with their inquiries and provide accurate information about products and services.

Key Responsibilities

• Assist customers daily via chat and email
• Handle inquiries related to products, order status, and warranty issues
• Provide product recommendations and introduce customers to upgrades and add-ons

Required Qualifications

• Fluency in verbal and written English; additional languages are an advantage
• Customer service experience preferred, with e-commerce experience as a plus
• Knowledge or familiarity with AI tools/applications for customer service
• Amenable to working the graveyard shift, including weekends
• High-speed, stable internet connection