Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Specialty Equipment.

Key Responsibilities

• Processes incoming insurance documents and accurately enters customer information into internal systems
• Handles inbound and outbound calls to address customer inquiries and follow up on documentation or account issues
• Researches and resolves simple to moderately complex concerns and inquiries for customers and policyholders

Required Qualifications

• High School Diploma or equivalent experience
• A minimum of 3 years of Customer Service or Contact Center experience
• Proficient keyboard skills with a typing speed of 40+ WPM
• Experience with data entry, email, and/or live chat servicing