Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to manage customer inquiries and ensure satisfaction.

Key Responsibilities

• Serve as the primary support contact for all assigned customer accounts
• Proactively communicate order status and issue resolution to customers
• Maintain accurate documentation within CRM and internal systems

Qualifications

• 2+ years of customer service or account support experience, preferably in a B2B or manufacturing environment
• Proficiency with customer service and CRM systems (Salesforce preferred)
• Proficient in Microsoft Excel
• Ability to work independently and collaboratively in a team environment
• Availability Monday to Friday from 7:00 AM - 4:00 PM PST, with flexibility for additional hours