Customer Service Representative

Job Summary

A company is looking for an Associate Customer Service Representative.

Key Responsibilities

• Manage customer inquiries via phone and email, including order status, pricing, and claims
• Execute customer service processes related to order management and fulfillment
• Promote self-service tools and drive first contact resolution for customer inquiries

Required Qualifications

• High school diploma or GED required; associate or bachelor's degree preferred
• Minimum of two years' work experience, with at least one year in customer service
• Experience with Microsoft Excel and proficiency in the broader Microsoft Office Suite
• Completion of internal Brand Ambassador Program within the first year of employment
• Bilingual in English and Spanish is preferred