Customer Service Representative

Job Summary

A company is looking for a Customer Service & Support Representative to provide routine service support to customers in the Customer Care Center.

Key Responsibilities

• Perform customer service activities for a range of products and services across multiple channels
• Investigate and respond to customer inquiries regarding products and services
• Document customer interactions and complete service requests to enhance customer satisfaction

Required Qualifications

• No formal degree required; related experience or product knowledge preferred
• Ability to manage customer interactions effectively
• Understanding of risk management related to business objectives
• Technical support knowledge relevant to customer service
• Experience in customer service roles is advantageous