Customer Service Representative

Job Summary

A company is looking for a Customer Service Rep.

Key Responsibilities

• Answer calls from medical providers regarding patient claims, prior authorizations, member eligibility, and portal support
• Resolve issues on the first call and maintain strong relationships with providers
• Document provider issues and ensure compliance with HIPAA regulations while meeting productivity and quality standards

Required Qualifications

• Knowledge and experience with Microsoft applications (Word, Excel, Outlook)
• Must be 18 years of age or older
• Experience in a call center or customer service environment
• Healthcare or Medicaid insurance background preferred
• Ability to work Monday to Friday, 8:00 AM to 5:00 PM MST