Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide exceptional service to clients in financial hardship programs.

Key Responsibilities

• Provide helpful and caring customer service through high volume inbound and outbound calls
• Proactively identify and resolve client issues to ensure first call resolution
• Maintain positive client relations and collaborate with other departments for timely handling of requests

Required Qualifications

• Minimum 1 year relevant call center experience
• Bilingual in Spanish preferred but not required
• Reliable, high-speed internet connection with ethernet
• Strong computer technical skills with the ability to navigate complex systems
• Ability to work from home in a distraction-free environment