Customer Service Representative

Job Summary

A company is looking for a Customer Service Trainee.

Key Responsibilities

• Receive, investigate, and resolve customer inquiries timely and accurately
• Handle customer service inquiries and problems via telephone and other communication channels
• Document all customer communication clearly and ensure resolution is achieved on first contact

Required Qualifications

• High School Diploma or equivalent
• 1 year of experience in a customer service support role
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Ability to work independently and collaboratively in a fast-paced environment
• Flexibility to work rotating shifts, including weekends and holidays