Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Deliver exceptional customer service by responding to inbound calls and chats regarding personal lines insurance policies
• Process policy updates, endorsements, cancellations, and other transactions accurately and efficiently
• Collaborate with team members to enhance workflows and maintain compliance with company policies and regulatory requirements

Required Qualifications

• Two years of agency experience in Personal Lines or equivalent education and experience
• Knowledge of Property/Casualty Insurance operations preferred
• Proficiency with insurance systems and standard office software
• An active 2-20 or 4-40 license, or industry designation such as CPCU or CIC, is preferred
• Ability to manage multiple tasks efficiently and maintain high accuracy