Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative II.

Key Responsibilities

• Interact with customers to assist in resolving complex or escalated issues
• Perform research to determine optimal resolutions and provide timely follow-up
• Collaborate with multiple teams and document details related to customer contacts

Required Qualifications

• Previous customer service experience
• Distraction-free designated workspace/home office
• High-speed internet connection
• Ability to perform basic equipment troubleshooting and PC/hardware setup
• Availability to work an 8-hour shift between 8 AM and 8 PM Eastern