Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative 1 to provide support in the Insurance Services department.

Key Responsibilities

• Answer telephone inquiries and respond to customer correspondence
• Process policy-related requests, including duplicates and address changes
• Resolve customer complaints through various communication channels

Required Qualifications

• 1 year of call center customer service experience preferred
• Minimum high school diploma or GED
• Previous insurance or financial services experience is a plus
• Excellent PC skills and intermediate skills in Microsoft Word
• Ability to maintain knowledge of company products and procedures