Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to join their remote team.

Key Responsibilities

• Act as a liaison between the company, customers, and patients while addressing inquiries and requests
• Maintain accurate medical records and CRM data, ensuring compliance with HIPAA regulations
• Conduct thorough research to resolve complex inquiries and improve customer satisfaction

Required Qualifications

• High school diploma or GED equivalent
• 1 or more years' experience in a customer service role
• Reliable internet connection with a minimum download speed of 50 Mbps
• Experience with software applications such as Microsoft Office and Salesforce.com
• Ability to work in a HIPAA compliant environment with a dedicated workspace