Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Deliver a positive consumer experience to enhance brand perception and advocacy
• Manage inbound calls to diagnose issues and provide product and technical support
• Document consumer information and troubleshooting steps accurately

Required Qualifications

• High School diploma or equivalent required; college degree preferred
• 2 or more years of experience in a contact center or fast-paced customer service environment
• Proficient PC skills, particularly in Microsoft Office and Microsoft Teams
• Ability to thrive in a focused work environment with low mobility
• Must meet internet speed and connection requirements and follow remote work policies