Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to respond to customer inquiries and provide exceptional service.

Key Responsibilities

• Respond to inbound residential customer phone calls regarding billing, collections, and account maintenance
• Update and maintain customer account records and verify accuracy of information
• Inform customers about company offerings and direct calls to appropriate work groups when necessary

Required Qualifications

• High school diploma or equivalent
• Basic computer and keyboarding skills
• 6 months of experience as a Customer Credit Representative meeting performance metrics
• Basic math skills
• Ability to receive direction and take appropriate action