Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to coordinate provider phone calls and manage service requests.

Key Responsibilities

• Answer and direct calls related to pre-treatment review and Case Management services
• Document calls in the Case Management platform and follow up with callers as needed
• Initiate referrals for Case Management and verify request CPT/ICD codes when necessary

Required Qualifications

• High school graduation or GED required; Bachelor's Degree preferred
• Basic computer and customer service experience required
• Medical terminology and medical coding experience preferred
• Ability to read and interpret insurance documents and regulations
• Proficient in PC skills, including Windows and Word