Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to assist clients' customers via inbound calls in a fast-paced environment.

Key Responsibilities

• Handle customer calls efficiently, identifying issues and providing solutions
• Accurately document customer accounts in client systems
• Follow scripts and procedures while maintaining a customer service-oriented approach

Required Qualifications

• At least 1 year of experience in a customer service role, preferably in a call center or retail environment
• High School Diploma or GED/equivalent
• Flexibility in working schedule, including at least one weekend day
• Computer literacy with typing skills of at least 25 WPM; ability to use multiple software systems simultaneously
• Must reside in specific states including TX, OK, GA, TN, IN, OH, KS, MO, NC, or NV