Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Answer inbound calls in a timely manner and provide one-call resolution
• Document requests, status changes, complaints, and grievances accurately
• Maintain up-to-date knowledge through training and provide clear information based on program requirements

Required Qualifications

• High School diploma or GED
• 1 year of Customer Service/Call Center experience
• Ability to pass a background check
• Basic understanding of a call center environment and quality monitoring processes
• Ability to sit for long periods of time