Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to assist in processing medications related to workers' compensation claims.

Key Responsibilities

• Handle inbound and outbound calls and emails regarding workers' compensation claims and prescription fulfillment
• Resolve customer inquiries efficiently, focusing on first-call resolution and timely follow-up
• Document interactions accurately and manage multiple priorities while maintaining compliance with privacy requirements

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of experience in a related environment using phones and computers as primary job tools
• Experience using computers and Windows PCs, with the ability to learn new systems quickly
• Ability to work a set 8-hour shift Tuesday - Saturday during business hours