Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Contractor.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Manage support cases in Salesforce, documenting all communication and resolutions
• Process orders and Purchase Orders, troubleshoot issues, and handle post-order concerns

Required Qualifications

• High School diploma or GED required; some college preferred
• 1+ years of Customer Service or related experience
• Experience working in a CRM like Salesforce is preferred
• Comfortable with technology and multitasking across platforms
• Available to work between the hours of 8:30 AM and 8:30 PM Eastern Time