Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Provide phone and email support for inquiries from sales and healthcare professionals
• Process order entry, verify order status, and handle return orders through a multichannel system
• Maintain accurate record-keeping and participate in continuous improvement activities/projects

Required Qualifications

• High school diploma or equivalent
• 2 years of direct Customer Service and/or Call Center experience
• Bachelor's degree preferred
• Experience with ERP systems (SAP, GHX, EDI, Salesforce, Genesis, PowerBI, etc.) is preferred