Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative 1 in a contact center environment.

Key Responsibilities

• Respond to telephone inquiries from policyholders, beneficiaries, providers, and agents regarding insurance policies
• Provide accurate information on insurance questions by accessing and updating software system data
• Research company records to assist customers and maintain a working knowledge of all company products and services

Required Qualifications, Training, and Education

• High school diploma or GED; six months of related call center experience and/or training
• Ability to type at least 30 words per minute with 95% accuracy
• Must pass background screening and drug tests
• Must provide a dedicated remote work location with reliable internet access
• Timely responses from three professional references are required