Customer Service Representative

Job Summary

A company is looking for a Contact Center - Customer Service Rep.

Key Responsibilities

• Provide information and assistance to policyholders, beneficiaries, and agents through telephone inquiries
• Accurately respond to insurance questions by accessing and updating software system data
• Research company records to obtain information requested by customers and perform routine transactions

Required Qualifications, Training, and Education

• High school diploma or GED; six months of related call center experience and/or training
• Ability to work various shifts as required
• Typing speed of 30 wpm with a 95% accuracy rate
• Must pass background screening and drug tests
• Ability to maintain a dedicated remote work location with reliable internet access