Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative 1 in a contact center environment.

Key Responsibilities

• Provide information and assistance to clients regarding insurance policies through telephone inquiries
• Access and update software system data to accurately respond to insurance questions
• Research company records to follow up on customer inquiries and perform routine transactions

Required Qualifications, Training, and Education

• High school diploma or GED; six months of related call center experience or training
• Ability to work remotely and independently with a reliable internet connection
• Pass background screening and drug tests, including THC
• Typing speed of 30 wpm with 95% accuracy
• Timely responses from three professional references