Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (Remote).

Key Responsibilities

• Handle incoming customer inquiries via telephone, email, and other channels, ensuring timely and courteous responses
• Maintain knowledge of internal policies and procedures while performing accurate data entry and logging information
• Serve as a liaison between internal and external partners, resolving issues and facilitating payment for healthcare services

Required Qualifications

• High school diploma or equivalent required
• Minimum of 2+ years of customer service and call center experience required
• Knowledge of the health insurance industry is preferred
• Medical terminology coursework is preferred
• Bilingual in Spanish and English is a plus