Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Deliver a consumer experience that encourages positive word-of-mouth advertisement
• Manage inbound calls to resolve product and technical support issues
• Achieve daily metrics in call quality and productivity while adhering to processes

Required Qualifications

• High School diploma or equivalent required; college degree preferred
• 2 years of experience in a contact center or fast-paced customer service environment
• Proficient PC skills, especially in Microsoft Office suite
• Access to a Static IP address via a hardwired internet connection
• Must pass background and drug tests and adhere to the Remote Work Policy